Strategi emosi kerja (0–100) — geser sesuai karyawan
Surface Acting
40
Deep Acting
40
Genuine Emotion
50
Customer Service Frontline
Perawat/Tenaga Medis
Pramugara/i
Guru/Dosen
Sales/AE
Display rule positif (selalu ramah)
Netral profesional
Negatif terkendali (penagih, auditor)
Estimasi outcomes (model Brotheridge & Lee 2003)
Kelelahan emosional (Burnout)
—
Keaslian (dipercaya pelanggan)
—
Kinerja layanan (display rule fit)
—
Reset ke default